Customer Support

Customer Support:

We take customer service very seriously here @ Fancy Collective. We are continually reviewing ways in which to ask our customers what they think of our service and what we could do to make things even better.

Using this feedback we have made many service improvements and will continue to do so. As part of our commitment, we would like to hear from you if you have any suggestions or feedback on our service or products.


Our refund is strictly on a case-by-case basis. If we have shipped the item out, unfortunately we can’t offer you a refund or exchange as cost has been incurred. We appreciate your understanding. Sales items are not eligible for refunds.


Returns is only on a case-by-case basis. Sales items are not eligible for returns.

Return Fraud & Abuse:

We take refund and return fraud very seriously and seek your co-operation. 

You can email us at the following: